Broadband issues

[KeyC]

My broadband has unconnected from my sky q tv box and will not reconnect. Broadband is very poor with speeds actually less than what your broadband checker is saying as the current speed. 

[Mark39]

@KeyC Sky's broadband checker gives the speed being delivered to your broadband Hub. If you're carrying out a speed test on a device connected by wifi the result will be lower and depending on conditons within your home, may be significantly lower.

Try restarting both your Sky Q box and your broadband Hub by switching them both off at the plug for 30 seconds or so. Let your Hub restart first, and wait until you have a connection on other devices, before turning your Sky Q box back on.