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Discussion topic: Box won’t turn on

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Avatar for hornet84
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This message was authored by: hornet84

Message posted on ‎08 Dec 2023 06:12 PM

Box won’t turn on

Can't turn on My Sky Box!

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎08 Dec 2023 06:19 PM

Re: Box won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

You have posted in the wrong forum 😞

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎08 Dec 2023 07:56 PM

Re: Box won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

What have you tried? This is a Q is it?

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This message was authored by: oldfella

Message posted on ‎08 Dec 2023 08:14 PM

Re: Box won’t turn on

Posted by a Superuser, not a Sky employee. Find out more
@hornet84 wrote:

Can't turn on My Sky Box!

Hi @hornet84 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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