Discussion topic: Box has to be restarted
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Message posted on 28 Jul 2026 11:06 PM
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Box has to be restarted
I have had non stop problems with the Q boxes. I have to re-initiate the box everyday, it loses the internet, so I have to restart to get the programs to work.
I have had two new Q boxes, the engineers have been out, but it is still not starting up, when we switch the tv on, it has to be turned off at the mains, and restarted everyday. This has been an ongoing issue for a month.
How do I get around this problem
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Message posted on 29 Jul 2026 07:59 AM
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Re: Box has to be restarted
@EmJ66 wrote:I have had non stop problems with the Q boxes. I have to re-initiate the box everyday, it loses the internet, so I have to restart to get the programs to work.
I have had two new Q boxes, the engineers have been out, but it is still not starting up, when we switch the tv on, it has to be turned off at the mains, and restarted everyday. This has been an ongoing issue for a month.How do I get around this problem
Start by turning off the Eco mode on the Q box (and any minis you may have).
Is it possible to plug an ethernet cable between the hub and the Q box? That resolves multiple issues instantly, generally speaking.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
Message posted on 29 Jul 2026 08:59 AM
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Re: Box has to be restarted
Hi
Thanks for your reply, eco is already turned off. The hub is right next to the box, but the port is in use.
But the issue is I have to reset the whole system
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