Booster for Sky Q mini box

[Twirly40]

I have redecorated my room and move the TV and Mini box 5 ft across the room. Now I keep losing signal and get a blue screen. Someone mentioned a booster but it doesn't seem to be an easy process. Does anyone know how I resolve this?

[oldfella]

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@Twirly40 wrote:

I have redecorated my room and move the TV and Mini box 5 ft across the room. Now I keep losing signal and get a blue screen. Someone mentioned a booster but it doesn't seem to be an easy process. Does anyone know how I resolve this?

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Hi @Twirly40 

Sky will supply Q WiFi boosters free of charge to aid Q connectivity issues.

To help connect the mini it needs to be positioned approximately midway between the main Q box and the mini.

[Ladyswood]

But how do you actually request one from Sky, I've been going round in circles on this

[JAFP]

I need a sky q wi fi booster box as well but just how do you get hold of one? 

[kurnalpi]

I called Sky when I had mini box connectivity issues and also had really intermittent wi-fi in one room.  I got the number after running tests on the mySky app and the results said there was a problem.  The person I spoke to was realy helpful, he ran a number of tests and agreed that there was an issue, and then sent me a booster to resolve it.  I had to pay a tenner for postage, but the booster arrived within 3 days and I have just connected  it!