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Discussion topic: Booster box

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This message was authored by: GrumpyGramps74

Booster box

I have a booster box in my dining room for my 2nd television but there's only two green lights on and it's not showing a connection light, I've tried switching off and back on but to no avail and I was wondering if I need a new booster box any help would be much appreciated thanks 

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This message was authored by: oldfella

Re: Booster box

Posted by a Superuser, not a Sky employee. Find out more

@GrumpyGramps74 wrote:

I have a booster box in my dining room for my 2nd television but there's only two green lights on and it's not showing a connection light, I've tried switching off and back on but to no avail and I was wondering if I need a new booster box any help would be much appreciated thanks 


Hi @GrumpyGramps74 

Assume this is a Sky Q WiFi booster .

Assuming the main Q box is connected correctly you need to set up the Q booster as follows.

Position the booster approx midway between the main Q box and the mini.

  1. Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your main Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
  2. After a few minutes, the connected light on the booster should  turn green. You're all set up.

Tip: Need to move your booster after you've connected, don't worry it will automatically reconnect when its moved as long as its within range of your main Q box.

 

Then carry out a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device,
You will be asked to press the WPS button on the Q booster box (not the mini as the Network reset will start the mini WPS automatically).

 

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