This link explains what happens next:
https://www.sky.com/help/articles/sky-tv-engineer-visits
My Sky engineer hasn't arrived
Your engineer can arrive at any time within the time slot we gave you for your visit. The visit might have been missed by you or the engineer if your visit slot has passed - that’s after 1pm for an AM visit or 5pm for a PM visit
What happens next
We’ll call you to rebook your visit for the earliest possible date. Usually, it’s the same day as your visit, but sometimes might be the next morning if you have a PM appointment. Missed the call? Don’t worry, we’ll leave a voicemail, if we can, and still book you the first available date. Sign in to Track my order to check or change the visit we’ve booked for you.
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