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Discussion topic: Been missing certain channels for months (comedy cental, mtv etc)

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This message was authored by: HeartGraffiti

Been missing certain channels for months (comedy cental, mtv etc)

For months ive been getting a no signal meddage for certain channels. All comedy central channels, all MTV channels, all TLC. 

All other channels work fine. What can I do to get this sorted? 

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This message was authored by: Daniel0210

Re: Been missing certain channels for months (comedy cental, mtv etc)

Posted by a Superuser, not a Sky employee. Find out more

@HeartGraffiti 
A message displaying ”no signal” tends to be from your TV.

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


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Sky customer since 2001
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