BBC channels not working

[Davidxxxxx]

Sky Q box seems to be working fine but BBC 1 and 2 are showing, "This channel is currently affected by a problem with your satellite signal".

Going into the 950 and 960 channels and some work and some have this error message.

I have rebooted the box

Any suggestions please

[xenon81]

You will need to book an engineer visit to  check the dish alignment as it isn't receiving some of the BBC transponders. 

[Davidxxxxx]

Thank you

[Invisiblename]

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@Davidxxxxx wrote:

Sky Q box seems to be working fine but BBC 1 and 2 are showing, "This channel is currently affected by a problem with your satellite signal".

Going into the 950 and 960 channels and some work and some have this error message.

I have rebooted the box

Any suggestions please

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Might be an idea to check that the 2 cables that come from your dish haven't come lose at the back of your Shy Q receiver.