I signed up again mid May when I got an offer to come back with Sky Q. Called Up and got a deal on a package. Told the operator - Just send the box I still have the dish and all connections - only about 8 months since I left.
All good, Box arrives - setup and see - No Smart card provided. So I give them a call back and explain the situation - No problem they say - lets sort it out. On the call I get a email saying "Sorry you are leaving - Cancellation ongoing" - I state this to the agent and get told "Don't worry just ignore it" Then I get told that they are having some technical issues and will call back. Guess what - No call back - but I do get an email from Sky saying that I need to pay the early cancellation fee! I then call back - get someone new who signs me up to the same contract and tells me I don't need a viewing card - they will just send the signal (I don't agree but he insists). This is followed by 10 min of silence and then - "Sorry we are having technical issues - but I can assure you that the technical team have send the viewing card and should be there in 2 days"...... It's a week later - no card, paid the bill on the 1st and now I have to try call again....
Why is this so difficult. I should have let them send an engineer out - may have been here already (my order status says - Engineer visit delayed) - can't change anything, SkyQ lists as waiting to be activated..... So here I go again.....
Rant over but I may choose to leave again - onle last push.
