Arc cinema one soundbar

[barbados2009]

I have recently been given the arc cinema one sound bar. I have connected to via optical cable to my sky q box. As soon as I switch it on a very loud constant crackling occurs and I have to switch of the sound bar. I may add that I previously for years had a Bose soundbar fitted in the same fashion and it worked without issue for years untill Bose died. Any suggestions would be appreciated. 

[nigea99]

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@barbados2009 wrote:

I have recently been given the arc cinema one sound bar. I have connected to via optical cable to my sky q box. As soon as I switch it on a very loud constant crackling occurs and I have to switch of the sound bar. I may add that I previously for years had a Bose soundbar fitted in the same fashion and it worked without issue for years untill Bose died. Any suggestions would be appreciated. 

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hi @barbados2009 

I am struggling to find much info online to confirm it is Dolby Digital  compatible - I note one of the reviews on Amazon also had your problem. 

Can you try settingHome - Settings - Setup - Audio Visual
Digital audio output HDMI
to Normal

[barbados2009]

Hi 

yes I have set digital audio output HDMI to normal. Still the same crackling. 😏

[Laing1]

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@barbados2009 wrote:

Hi 

yes I have set digital audio output HDMI to normal. Still the same crackling. 😏

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@barbados2009 what is the  optical ouput set to ?

[barbados2009]

The digital audio output optical is set to Dolby Digital

[barbados2009 · Accepted solution]

Thank you all I have set optical to normal and hey presto it works. Thanks so much for your input. Hive mind

[nigea99]

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@barbados2009 wrote:

Thank you all I have set optical to normal and hey presto it works. Thanks so much for your input. Hive mind

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OOps I meant to change my standard reply (HDMI) to Optical

Glad you have it working - although it won't compare to your Bose

[Laing1]

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@nigea99 wrote:

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@barbados2009 wrote:

Thank you all I have set optical to normal and hey presto it works. Thanks so much for your input. Hive mind

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OOps I meant to change my standard reply (HDMI) to Optical

Glad you have it working - although it won't compare to your Bose

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@nigea99 I did wonder if you meant to say optical hence the reason I mentioned 😀