Apps not working on new box

[JD2807771]

Had a new sky box delivered today, set up okay but my apps have disappeared. Any ideas on how to retrieve them please?

[lettice]

What Sky box, Sky Q main/mini box or a Sky  Stream puck?

[JD2807771]

It's a new main box

[Laing1]

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@JD2807771 wrote:

It's a new main box

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@JD2807771 first thing to do is check you re on the most current software release this should be Q370 you can check this by by pressing home scrolling down to settings then system info  once in there you will see software.

If you are not on Q370 follow the link below

https://www.sky.com/help/articles/updating-sky-box-software-sky-q

you could also  try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh