Apps not accessible

[SEZMO]

I had my sky q installed yesterday and since then been trying to access my free apps hbo and disney through my package but everytime I go to the app it asks me to start a subscription? I scan a QR code which takes me to my sky but then says not accessible 

[oldfella]

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@SEZMO wrote:

I had my sky q installed yesterday and since then been trying to access my free apps hbo and disney through my package but everytime I go to the app it asks me to start a subscription? I scan a QR code which takes me to my sky but then says not accessible 

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Hi @SEZMO 

Have you checked the following link?

https://www.sky.com/help/articles/tv-apps-homepage