Apps crash after pausing

[Sam941]

every time I pause on an app like apple, amazon and then restart the app crashes and I just get a blank screen. It is happening more and more  

[Tom-W19]

Hi @Sam941 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@Sam941 wrote:

every time I pause on an app like apple, amazon and then restart the app crashes and I just get a blank screen. It is happening more and more  

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Hi @Sam941 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Lisa-P1987]

Thanks for chatting to us @Sam941 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks