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Discussion topic: Apple TV

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This message was authored by GemzyPops This message was authored by: GemzyPops

Apple TV

Has anyone had this issue?  I've just subscribed to Apple TV - but it won't work on Sky Q through the Apple TV app!  I go through the steps, scan the QR code on my phone, choose to subscribe, and then the TV updates the TV but when I go to watch something it says "play free episode or subscribe to apple tv" - which I have already done!

 

I've refreshed the apps on the sky q box, i've updated the software, i've turned on and off again countless times and the same problem is persisting.  I've checked that the bank card I have subscribed with is the right one, is active etc.

 

Can anyone shed any light?  

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This message was authored by Beez1 This message was authored by: Beez1

Re: Apple TV

I have the exact same issue. I have redeemed the sky vip 3 month offer and it shows as active when I log into apple online. 

 

Also Apple Tv app works fine on the laptop and on apps downloaded directly to the TV, but the Apple TV app on the Sky Q box doesnt seem to recognise I have the subscription. 

 

On the Apple TV app on Sky Q i can see my account and on there it also shows i have an active subscription until October 2024, however i can't watch anything as its still says Accept 7 Day trial instead of haveing the play/watch show button.

 

If i try to accept the 7 day free trial, I follow the steps and get to an error message obviously because i ALREADY have a subscription!!!! ARRGGGHHH

 

I've tried rebooting, logging in loggin out etc etc but no luck. Also Apple Suppport and Sky Support have been useless! 

This message was authored by JimmyK18 This message was authored by: JimmyK18

Re: Apple TV

I have this exact same issue, has anyone found a solution?

This message was authored by Beez1 This message was authored by: Beez1

Re: Apple TV

Still an issue for me. I discovered the apple website to watch apple TV also has the same issue as the sky box. But I can watch if I download the app onto a laptop or watch via the app on an Amazon Fire Stick.

 

So I have since been on to apple support for multiple calls and yet still no solution!

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