Apple TV trial has disappeared

[Mark+Tevo]

I signed up to the six month Apple+ TV trial, and it worked fine for the very first program I watched on it (Hijack), but when I went watch it the next day the Apple TV app said I had to start a 7 day free trial.

It appears my six month trial is not recognised has anyone else had this issue?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mark+Tevo]

A chat started but then the advisor disappeared after going through all the security checks, so that was a waste of time. Is there any other way of actually discussing this with someone?

[Laing1]

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@Mark+Tevo wrote:

A chat started but then the advisor disappeared after going through all the security checks, so that was a waste of time. Is there any other way of actually discussing this with someone?

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@Mark+Tevo the chat that was started is not a live chat so it can take the advisor some time to reply to you. Did you click on the link that was supplied which explains how the escalation works.

I

[GeeHaze]

Hi there,


I'm just after encountering this very same issue, is there a way to have this resolved at all?

I'm A SKY Platinum VIP member of 9 years.
I recently got the Apple TV+ 6 month Trial through the rewards app. I activated the trial through Apple and it automatically updated on SKY. telling me I had the trial till June.

I opened Apple TV+ on SKY this evening to watch Slow Horses and my trial was gone and it was prompting me to get the 7 day trial. - how do I get the rest of my 6 month trial re-instated?

Can you point me to someone who can?
the SKY Virtual Assistant cannot help me with this and is very frustrating. I went tothe SKY Facebook messager to have a Live Chat but they are offline and sent me to that SKY Virtual Assistant... which was of no use.
?

Thanks for any help, much appreciated.

gearoid