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Discussion topic: Apple TV redeemed but not working

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This message was authored by: kmitch123

Apple TV redeemed but not working

Hi there,

 

I have redeemed my 6 month offer for Apple TV, however, on my sky q box its not registering the fact it has been redeemed and is only showing me the option to purchase/subscribe. 

 

When I try to redeem the offer again, it shows that I am unable to, yet I've never had any email confirmations and this doesn't show on any of my accounts - sky or apple. 

 

If someone could please help as we would like to make use of it and we've already lost about a month of the offer as it is. I also don't want to start getting charged for it after 6 months without knowing how to cancel it.

 

Thanks.

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This message was authored by: caesarome

Re: Apple TV redeemed but not working

Posted by a Superuser, not a Sky employee. Find out more

Have you contacted Apple about this ?

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