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Discussion topic: Anyone else's Sky Q box regularly loading connection to Network?
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This message was authored by: Ridgwaac
Message posted on 12 Dec 2025 07:27 PM
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Anyone else's Sky Q box regularly loading connection to Network?
Practically every evening between 19.00 and 20.40 our Sky Q box loses connection to our Sky WiFi. The WiFi speed was dropping below 50mps so I rang Sky and they said it was due to the problem with the speeds. An engineer came today and replaced some of the copper wiring putting the speed up to 60+mps but again the connection has dropped out 3 times at least since 19.00! The app shows that there is no problem with WiFi so is it likely to be our Sky Q box? Anyone else had the same issue?
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This message was authored by: JimM1
Message posted on 12 Dec 2025 08:15 PM
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Re: Anyone else's Sky Q box regularly loading connection to Network?
@Ridgwaac You do have the sky Q connecting to the Sky Broadband Hub, not sure take a look at the link below!
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
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