All sky q boxes stopped working, cannot access any recordings. All happened randomly at same time .

[Mukeshji147]

Awaiting engineer but 29 Feb is first date ... any suggestions?

I have rebooted all devices, re connected them one by one but no joy

all boxes show connected to router and connected to network 

pressing home button on sky q boxes shows "no satellite"

[Chodley]

Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?

[Invisiblename]

@Mukeshji147  Note that if the fault is with your main box then the mini box won't work as it is a slave device

[nigea99]

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@Chodley wrote:

Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?

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Although we  should point out that if, due to the lack of signal, the box missed it its 'Keep Alive' signal all functions, including recordings, won't be available until signal is restored.

[Chodley]

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@nigea99 wrote:

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@Chodley wrote:

Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?

---

Although we  should point out that if, due to the lack of signal, the box missed it its 'Keep Alive' signal all functions, including recordings, won't be available until signal is restored.

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Yes, though I thought it was a timer rather than schedule which would stop it?

[nigea99]

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@Chodley wrote:

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@nigea99 wrote:

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@Chodley wrote:

Check cables are ok and secure. Dish might have moved/been damaged. Recordings should still work though. What happens if you press the Sky button?

---

Although we  should point out that if, due to the lack of signal, the box missed it its 'Keep Alive' signal all functions, including recordings, won't be available until signal is restored.

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Yes, though I thought it was a timer rather than schedule which would stop it?

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I think they are just periodic signals and I think people can be unlucky if the authorisation signal was due shortly after the loss of signal