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Discussion topic: 3 mini boxes stopped working at the same time

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This message was authored by: Haremossview

Message posted on ‎14 Aug 2024 08:47 PM

3 mini boxes stopped working at the same time

Our main Sky box is working fine but our 3 miniboxes have stopped working today. They were all working fine yesterday. I can see the menus but doesn't matter what channel we are on, we get a blue screen which flashes black every few seconds but no picture. Apps are also working - Netflix, Iplayer, Disney Plus. All boxes have been reset, signals are fine. Any advice?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎14 Aug 2024 08:56 PM

Re: 3 mini boxes stopped working at the same time

Posted by a Superuser, not a Sky employee. Find out more

@Haremossview  Have you done th steps as per this:

 

Power off all minis & main box, then reboot main box, allow to fully reboot and do the same with each mini?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Haremossview

Message posted on ‎14 Aug 2024 09:07 PM

Re: 3 mini boxes stopped working at the same time

We had reset the mini boxes lots but didn't think to do the main box as it's working. That was so stupid, don't know why I didn't think to do that. Thanks so much

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