2nd remote not working

[Davidk14]

I have today received a new remote control for my Q box now my other one is not working. Can I please get a new 2nd remote for my Q box 

[MightyQuinn]

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@Davidk14 wrote:

I have today received a new remote control for my Q box now my other one is not working. Can I please get a new 2nd remote for my Q box 

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Hi @Davidk14  That is not something that your fellow customers can do for you. Is this a remote for another box or for the same box. Note you can only pair one voice control remote to a Sky Q box. However you can pair a second remote (pair it first) in IR mode by holding down 4 & 6 to turn off Bluetooth after pairing.

[nigea99]

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@Davidk14 wrote:

I have today received a new remote control for my Q box now my other one is not working. Can I please get a new 2nd remote for my Q box 

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hi @Davidk14 

if you are trying to use 2 remotes with the same box, one must be set to Infrared only - only one can be connected via bluetooth (& use voice commands) 

To use both  with your TV it is a bit fiddly.

First reset the remote you want to use in IR mode & then pair it with the box & TV 

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

Once it is paired with the box (in bluetooth mode) & the TV,  then set it to infrared mode by pressing & holding 4 & 6

Then reset & re-pair the one you want to use in bluetooth mode (& don't then press the 4 &6 thus leaving it in bluetooth mode)