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Discussion topic: Problem

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This message was authored by Malcolm2209 This message was authored by: Malcolm2209

Problem

Can't connect to sky protect app just keep getting error message unable to connect try again later phones all upto date tried everything apart from ring them in the morning as it's shut till 8am 

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This message was authored by lettice This message was authored by: lettice

Re: Problem

Posted by a Superuser, not a Sky employee. Find out more

My Sky Protect logged me out about half hour ago.

Could not log in on any of my devices I have the app.

But just been able to and all is fine now.

 

All the sensors were offline.

So had to wake them all up, by opening and closing doors and wiping the leak ones.

The doorbell and indoor camera were fine and the indoor camera and its hub bridge were both showing a good blue.

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Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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