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Discussion topic: My sky video doorbell has a purple light instead of blue?

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This message was authored by Darren38 This message was authored by: Darren38

My sky video doorbell has a purple light instead of blue?

My sky video doorbell has a purple light instead of blue?

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This message was authored by Laing1 This message was authored by: Laing1

Re: My sky video doorbell has a purple light instead of blue?

Posted by a Superuser, not a Sky employee. Find out more

@Darren38 wrote:

My sky video doorbell has a purple light instead of blue?


@Darren38 is it still working ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by lettice This message was authored by: lettice

Re: My sky video doorbell has a purple light instead of blue?

Posted by a Superuser, not a Sky employee. Find out more

The doorbell only displays a yellow or blue light.

No other colours than that.

Perhaps you are seeing the shade of blue more close to purple in your view,

 

Below are what the lights on the doorbell show:

 

What do the different lights mean?

Solid yellow. Powered on, not connected to the Chime.

Flashing yellow and blue. Video Doorbell is pairing with the Chime.

Solid blue. Connected to the Chime.

Flashing yellow. Restart needed. Press and hold ‘reset’ button for ten seconds to do this.

 

When charging

Flashing yellow or blue. Video Doorbell is charging.

Solid blue. Video Doorbell is fully charged.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by CJ+237 This message was authored by: CJ+237

Re: My sky video doorbell has a purple light instead of blue?

I now have the same issue. Light is permanently violet/purple in colour. The latest firmware update isn't working. These products don't appear to be particularly well-made. Probably why they came free with the insurance.

 

I've tried to reinstall the video doorbell and indoor camera. Both no longer work.

This message was authored by Laing1 This message was authored by: Laing1

Re: My sky video doorbell has a purple light instead of blue?

Posted by a Superuser, not a Sky employee. Find out more

@CJ+237 wrote:

I now have the same issue. Light is permanently violet/purple in colour. The latest firmware update isn't working. These products don't appear to be particularly well-made. Probably why they came free with the insurance.

 

I've tried to reinstall the video doorbell and indoor camera. Both no longer work.


@CJ+237 if they are no longer working if you contact Sky protect they will send out a new bell/chime 

you can contact them by going into the app click on settings then scroll down and you should see a big blue support button click on this then get in touch


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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