My sky video doorbell has a purple light instead of blue?

[Darren38]

My sky video doorbell has a purple light instead of blue?

[Laing1]

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@Darren38 wrote:

My sky video doorbell has a purple light instead of blue?

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@Darren38 is it still working ?

[lettice]

The doorbell only displays a yellow or blue light.

No other colours than that.

Perhaps you are seeing the shade of blue more close to purple in your view,

Below are what the lights on the doorbell show:

What do the different lights mean?

Solid yellow. Powered on, not connected to the Chime.

Flashing yellow and blue. Video Doorbell is pairing with the Chime.

Solid blue. Connected to the Chime.

Flashing yellow. Restart needed. Press and hold ‘reset’ button for ten seconds to do this.

When charging

Flashing yellow or blue. Video Doorbell is charging.

Solid blue. Video Doorbell is fully charged.

[CJ+237]

I now have the same issue. Light is permanently violet/purple in colour. The latest firmware update isn't working. These products don't appear to be particularly well-made. Probably why they came free with the insurance.

I've tried to reinstall the video doorbell and indoor camera. Both no longer work.

[Laing1 · Accepted solution]

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@CJ+237 wrote:

I now have the same issue. Light is permanently violet/purple in colour. The latest firmware update isn't working. These products don't appear to be particularly well-made. Probably why they came free with the insurance.

I've tried to reinstall the video doorbell and indoor camera. Both no longer work.

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@CJ+237 if they are no longer working if you contact Sky protect they will send out a new bell/chime 

you can contact them by going into the app click on settings then scroll down and you should see a big blue support button click on this then get in touch