30 Jun 2023 08:25 AM
I can't open a new chat after an older one was ended.
30 Jun 2023 09:48 AM
Posted by a Superuser, not a Sky employee. Find out moreTry rebooting your device then giving it another go. If this doesn't work then it might be you will have to wait a little while after the previous one was ended,
29 Jan 2025 02:14 PM
Hi I cannot connect my indoor camera and sensors
29 Jan 2025 02:37 PM
Posted by a Superuser, not a Sky employee. Find out more
@Karen195 wrote:
Hi I cannot connect my indoor camera and sensors
Firstly remove the power from the indoor camera and leave off for ten minutes.
In the app, follow the troubleshooting listed under the ? or support, it takes you through s9me th8ngs to try.
if that does not help, there is an email address listed in that help area showing contact us on the app.
Email the team, describing as you have mentioned above.
They will go through some of the basics you have tried.
Expect, they will be able to send out a new indoor camera if it looks like a firmware update may not have been taken well or similar on your camera.