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Discussion topic: Indoor camera not connecting to the internet

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This message was authored by Mal42 This message was authored by: Mal42

Indoor camera not connecting to the internet

I have Sky Glass with 2 multiroom boxes

i have connected the video doorbell successfully to my Sky wifi hub

The camera will not connect to the wifi, even when I am right next to the wifi hub. 
I have followed all instructions carefully. I was surprised to be asked to manually type in my wifi name and password, and when the QR code appears, the camera will not read it

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This message was authored by Kelsingra This message was authored by: Kelsingra

Re: Indoor camera not connecting to the internet

Posted by a Sky employee

Hey @Mal42 

 

Welcome to the Community Forum 🙂

In the Sky Protect app there is a dedicated live help chat which can help diagnose the issue. You can find it by using the support button at the bottom of the "Help & Support" section within the app and then using the "Send us a message".

 

I hope it will get resolved soon!

Fanni

Community ModeratorTeam Black

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