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Discussion topic: Smart home

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This message was authored by: Laura881

Message posted on ‎12 Sep 2026 12:35 PM

Smart home

So I got the sky home had it for a bit now tried to add it on and it will not let me so I am going to have to return as it will not connect even on other devices so I can't do it !! I have tried multiple times and tried to leave device switched on plugged in and still will not connect so it is going to have to come back to you 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎12 Sep 2026 01:18 PM

Re: Smart home

Posted by a Superuser, not a Sky employee. Find out more

@Laura881  As this doean't, seem to be a Sky Glass TV related issue and a Smart Home Protect issue your post has been moved from the Sky Glass board.

 

You will also need to call Sky Protect regarding returning any equipment as this is a customer helps customer not community not Sky Customer servces.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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