Discussion topic: Smart home app can’t log in with my sky ID and can’t seem to link my sky ID.

This message was authored by: Matt-2 · ‎27 Apr 2026

I bought the smart home bundle (doorbell chime cameras etc and downloaded the smart home app but when logging into with my correct sky ID which works perfectly fine with my sky app it says there is a problem. What can I do now? As I can't set up anything without using this app. Thanks

This message was authored by: lettice · ‎28 Apr 2026

Have a read of this Sky help article.

There is also a 'no I still need help' button at the bottom of the article, to request help from Sky

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-account-nav/sky-smart-home-account-issues...

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Discussion topic: Smart home app can’t log in with my sky ID and can’t seem to link my sky ID.

Smart home app can’t log in with my sky ID and can’t seem to link my sky ID.

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Re: Smart home app can’t log in with my sky ID and can’t seem to link my sky ID.

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