Smart door bell not working

[Heather1234]

The chime  and door carmera will not sinc 

[Heather1234]

Need a response 

[Angel_Aka]

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@Heather1234 wrote:

Need a response 

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Call Sky - they'll be able to help you. 

[lettice]

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@Heather1234 wrote:

The chime  and door carmera will not sinc 

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What have you tried.

First, are you seeing a blue steady light showing on your chime?

if not, remove the power and ethernet cable from the Chime for a short time and after you have reconnected the cables let it settle until you see the blue light.

Then on your doorbell, using the switch at the back, turn it off for about ten minutes.

Then try the syncing again.

You will need to have the doorbell and chime close by for the first syncing of the doorbell to the Chime, say about a meter or two away.

Have a read of this Sky help article on installing the Chime and doorbell and see if it helps.

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doo...

Come back here with any other questions you have or you get stuck with any of the above.

[GD1]

@Heather1234  You received a reply to your other 2 posts so you don't need to create another one on the Sky+ board (which has nothing to do with the issue you raised).

Creating multiple posts like this can be seen as spamming