Sky protect not received replacement link

[Nikki3988]

My tv was written off on 27th December, ive not recived my replacemnt link. Now my plan shows as cancelled on my account online. 

i have rang 5 times and each time been told i need to speak to the product replacement team however when they transfer me i either get hunup on straight away, a dead line or a number that no longer exists. 

live chat is useless, i cant email. 

what do i do? 

[caesarome]

@Nikki3988 

You could put in a complaint as per this leaflet , page 6 shows the different options including an email address.