First up, could you try the following.
Assuming yiu have a blue light currently on your Chime.
Can you try repowering your chime and also power off the doorbell and leave off for ten minutes, using the on/off switch at the back.
Plus, assume you have charged the doorbell battery initially for about 6-8 hours.
Assume your doorbell is within a decent range of the Chime, when syncing. Suggest have them both five to six feet apart when synching.
Try also within the app to check the Chime is not asking for an update, then check with the doorbell updates also.
Sometimes on first install it needs the updates completed first, future updates should just happen automatically.
Then as it takes you through in the app start the setup process again.
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