DOOR BELL MOUNTING BRACKET HAS BEEN FITTED, AS PER INSTRUCTION, TO A FLAT TIMBER DOOR FRAME. THE BELL/CAMERA UNIT WAS PLACED IN THE BRACKET AND WAS FINE. I REMOVED THE BELL/CAMERA TO GIVE IT A BIT MORE CHARGE, USING THE RELEASE PIN, AND NOW THE UNIT WILL NOT STAY SECURELY FIXED IN THE MOUNTING BRACKET. i HAVE SPOKEN TO A SKY AGENT TODAY AND HE HAS ADVISED ME TO BUY A NEW ONE FROM AMAZON, OUT OF PRINCIPAL. IF A NEW BRACKET IS THE ANSWER IWOULD LIKE SKY TO SEND IT IN THE POST.
PLEASE ADVISE ON HOW YOU CAN HELP
