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Discussion topic: Live view

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Avatar for Unsure23
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This message was authored by: Unsure23

Message posted on ‎16 Aug 2026 11:02 AM

Live view

I have installed the smart home on two phones and two tablets.  both phones and one tablet show live view all working fine. samsung galaxy tabA will not show live view.  now discovered sky don't have a proper support team for this product you are advised to use a CHATBOT!!! what are they palying at selling goods and don't have support.

 

does anyone have a solution for this?

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎16 Aug 2026 11:20 AM

Re: Live view

Posted by a Superuser, not a Sky employee. Find out more

@Unsure23  It seems with it being an older device that the Andriod OS is not high enough to enable you to see live video. I had the same issues with my older phone. If you can see it on other devices there is nothing wrong with the tech itself.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎16 Aug 2026 06:53 PM - last edited: ‎16 Aug 2026 06:56 PM

Re: Live view

Posted by a Superuser, not a Sky employee. Find out more

@Unsure23 

 

For information, Sky lists Android 9 as the oldest version supported by the Sky Protect app.

 

https://www.sky.com/help/articles/app-desktop-lookup 

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