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Discussion topic: wifi calling not available

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This message was authored by: alcarey

wifi calling not available

Just moved from previous Mobile Netork (Gomo Ireland) to Sky Ireland and Wifi Calling is now not available. It was with GoMo.

Has Sky to be contacted to enable this feature. I saw that if you didn't buy mobile from them it might not be available but didnt buy my phone with GoMo or Vodafone previously and always had Wifi Calling!!?

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This message was authored by: 63johnw

Re: wifi calling not available

Posted by a Superuser, not a Sky employee. Find out more

Hi @alcarey  wifi calling with sky is only guaranteed to work on phones purchased direct from them, did you get your phone from sky ? What phone is it ? 

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This message was authored by: alcarey

Re: wifi calling not available

It's a samsung Galaxy S23 Ultra. Purchased sim free about a year ago. Wifi calling was available until I activated sky sim today! Don't see the reason why they wouldn't be able to enable it!!

This message was authored by: 63johnw

Re: wifi calling not available

Posted by a Superuser, not a Sky employee. Find out more

From the sky help pages @alcarey 

 

"One to watch out for: If you didn't get your phone from us, it might not be compatible with Sky Mobile Wi-Fi calling. To check, set up Wi-Fi calling and try making a call over Wi-Fi. If the ‘Wi-Fi call’ indicator doesn’t show, then your phone isn’t compatible."

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by: Johnmul

Re: wifi calling not available

Did you get this resolved? I'm having the exact same issue.

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This message was authored by: alcarey

Re: wifi calling not available

I resolved it myself by leaving sky after 2 days and going straight back to GoMo!! Wifi calling back straight away...

Also phone coverage was terrible...Google maps dropping out while driving. Never happened before with any other provider!

This message was authored by: DonegalArt

Re: wifi calling not available

I phoned SKY ireland, and they said that WiFi calling is not currently available in Ireland but will be soon, they are working on it.

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This message was authored by: alcarey

Re: wifi calling not available

Grand...I left them after a half a day. Coverage was terrible. No wifi calling. And maps dropping while driving with no signal. Never happened with any previous provider....went back to Gomo and it's 100%

This message was authored by: Th0rHere

Re: wifi calling not available

A few months later and this is still the same.
Just ported over to Sky because they said they had WiFi calling. Looks like they dont and simply lie. WIll be porting away and reporting Sky Mobile to Comreg for false advertising.

This message was authored by: DonegalArt

Re: wifi calling not available

It's now April 13th and there is no sign of wifi calling yet. Are the technicians at Sky really unable to set this up ???

Sky are using the Vodafone system, which I switched from by the way, and they have wifi calling as I had it for the previous two years with them.

Come on Sky, get your finger out!

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