wifi calling not available

[alcarey]

Just moved from previous Mobile Netork (Gomo Ireland) to Sky Ireland and Wifi Calling is now not available. It was with GoMo.

Has Sky to be contacted to enable this feature. I saw that if you didn't buy mobile from them it might not be available but didnt buy my phone with GoMo or Vodafone previously and always had Wifi Calling!!?

[63johnw]

Hi @alcarey  wifi calling with sky is only guaranteed to work on phones purchased direct from them, did you get your phone from sky ? What phone is it ? 

[alcarey]

It's a samsung Galaxy S23 Ultra. Purchased sim free about a year ago. Wifi calling was available until I activated sky sim today! Don't see the reason why they wouldn't be able to enable it!!

[63johnw]

From the sky help pages @alcarey 

"One to watch out for: If you didn't get your phone from us, it might not be compatible with Sky Mobile Wi-Fi calling. To check, set up Wi-Fi calling and try making a call over Wi-Fi. If the ‘Wi-Fi call’ indicator doesn’t show, then your phone isn’t compatible."

[Johnmul]

Did you get this resolved? I'm having the exact same issue.

[alcarey]

I resolved it myself by leaving sky after 2 days and going straight back to GoMo!! Wifi calling back straight away...

Also phone coverage was terrible...Google maps dropping out while driving. Never happened before with any other provider!

[DonegalArt]

I phoned SKY ireland, and they said that WiFi calling is not currently available in Ireland but will be soon, they are working on it.

[alcarey]

Grand...I left them after a half a day. Coverage was terrible. No wifi calling. And maps dropping while driving with no signal. Never happened with any previous provider....went back to Gomo and it's 100%

[Th0rHere]

A few months later and this is still the same.
Just ported over to Sky because they said they had WiFi calling. Looks like they dont and simply lie. WIll be porting away and reporting Sky Mobile to Comreg for false advertising.