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Discussion topic: un-activate an esim

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xxxxxxxxxxxxxx1
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This message was authored by xxxxxxxxxxxxxx1 This message was authored by: xxxxxxxxxxxxxx1

un-activate an esim

‎08 May 2024 02:19 PM

i've been advised to activate an esim on my account rather than get a replacement sim sent to me.

 

ive done this but then realised that the phone isnt compatible

 

do you know how i can revert back to the old sim?

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63johnw
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Superuser
This message was authored by 63johnw This message was authored by: 63johnw

Re: un-activate an esim

‎08 May 2024 02:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @xxxxxxxxxxxxxx1  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Addie15
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Re: un-activate an esim

‎08 May 2024 02:44 PM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @xxxxxxxxxxxxxx1.

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