sim won’t activate

[Millie22]

i recently just purchased my new phone from sky and my sim won't activate. i followed all the steps such as entering the activation code and PAC code and it's been stuck on the same "we're still activating your sim" message for over a day when this usually only takes a few minutes

[caesarome]

You will need to contat Sky about this as they might want to cancel this sim then send you another one to try.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.