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Discussion topic: sim card not working

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Message posted on ‎15 Sep 2026 08:30 AM

sim card not working

The phone is not registering the sim card and will only work on wi fi

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This message was authored by: caesarome

Message posted on ‎15 Sep 2026 08:34 AM

Re: sim card not working

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@janet134 

Has the sim been activated:

https://www.sky.com/myaccount/mobile/activate-sim/1/with-code

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Message posted on ‎15 Sep 2026 08:35 AM

Re: sim card not working

Hi yes it has

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This message was authored by: caesarome

Message posted on ‎15 Sep 2026 08:36 AM

Re: sim card not working

Posted by a Superuser, not a Sky employee. Find out more

Has it worked after being activated ?

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Message posted on ‎15 Sep 2026 08:38 AM

Re: sim card not working

Yes it seemed to so not sure why it isnt now

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This message was authored by: caesarome

Message posted on ‎15 Sep 2026 08:40 AM

Re: sim card not working

Posted by a Superuser, not a Sky employee. Find out more

@janet134 

If no issues are shown here:

 

https://www.sky.com/help/servicestatus/mobile

 

Then have you tried rebooting the phone so it has to reconnect to the network ?

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Message posted on ‎15 Sep 2026 08:41 AM

Re: sim card not working

Yes have tried that a few times but no joy. Guess its a call to sky!

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Message posted on ‎15 Sep 2026 08:51 AM

Re: sim card not working

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@janet134 wrote:

Guess its a call to sky!

I'm afraid so as they might want to send you a replacement card to try.

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Message posted on ‎15 Sep 2026 08:58 AM

Re: sim card not working

Thanks everyone

 

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