sim card not working all of a sudden

[geth8]

had my sky sim card for 4 years now and all of a sudden on my google pixel 9 pro xl the sim card is recognised but all im getting is an explanation mark on the signal icon at the top of my device , have requested a replacment sim 4 days ago but havent recieved an email or any comformation to say its arriving what do i do ?

[caesarome]

@geth8 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If you called Sky and they have sent you a replacement sim then you will have to see if that works for you when it turns up. It will be sent via Royal Mail.

[geth8]

havent called sky clicked on the replacment sim option 4 days ago and now the replacment option has gone just says activate new sim , but dont acutally no if the sim is even coming 

[caesarome]

You might want to contact Sky about this as I was under the impression that you had to contact them so they could get a replacement sent out to you ?

[PandJ2020 · Accepted solution]

---

@geth8 wrote:

havent called sky clicked on the replacment sim option 4 days ago and now the replacment option has gone just says activate new sim , but dont acutally no if the sim is even coming 

---

You have to call.  What you've clicked on is not ordering a replacement...

As above, check the signal in your area.

If possible try a different SIM in your phone and your SIM in a different phone.  (It may identify an issue)

[63johnw]

Hi @geth8  are you using a physical sim or esim ? A replacement physical sim can only be ordered by calling sky.