replacement sim

[Andydl12]

I can not activate my Sim because I did not recieve the sim after 5 days, but I can not seem to be able to order a replacement sim without activating the sim in the first place....please can anyone help

[caesarome]

@Andydl12 

As you say you can not order a replacement sim if the original sim did not arrive so what you would need to do is to order the original sim again from here:

https://www.sky.com/shop/mobile/plans

Should you end up with two then make sure you only activate one of them so the other is cancelled.

[Andydl12]

Doing that option you suggested seems rather misleading, it would have me sign up for another sim plan, i would be paying two sim plans each month

[63johnw]

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@Andydl12 wrote:
Doing that option you suggested seems rather misleading, it would have me sign up for another sim plan, i would be paying two sim plans each month

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Hi @Andydl12  you said you cant activate the first sim, if you cant activate it then you wont be charged for it. 

[lettice]

As mentioned in the order email and track your order, if your sim has not arrived within 5 or 6 days of ordering, you will need to call Sky, for a replacement sim.

In the Sky help article below, click on 'No I still need help' for messaging and call numbers to contact Sky;

https://www.sky.com/help/sky-mobile/delivery-returns-and-repairs/delivery/articles/delivery-sky-mobi...