replacement sim cards

[Fourcircles]

i ordered replacement sim cards as my contract was up, but when i called to keep the same number i was adivsed i didn't need to do that and could get a better deal which the person done brilliantly for me, he told me to throw away the new sim and keep the old ones. I now have not had any service for 3 days and finally got hold of someone (and not a robot) who advised me to order replacement sim cards and start again. they said i could order them online as i do not have any phone line. i cannot find it anywhere to order them can anyone help please as i am just about giving up with this now.

[caesarome]

You could try this link which is supposed to work but it will only do so if the SIM card they are replacing has not been cancelled:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

Wnen a contract comes to an end you don't need to cancel the sim because by cancelling the number is then lost.

[Fourcircles]

the new sim card that i was told to throw away had been activated so the one i am left with has been deleted.