the refund would be for a cell phone I ordered, it was approved and then they sent me an email canceling it, but they had already debited £12 from my account
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:
the refund would be for a cell phone I ordered, it was approved and then they sent me an email canceling it, but they had already debited £12 from my account
The forum cannot expedite at the moment - you'll need to persevere in calling.
I am just another Sky customer and my views are my own even if you don't like the answers
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~ https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
