reference number

[Jamo03]

My phone was apparantly damaged and needed to be disposed of according to dpd so i have contacted sky and have a reference number as they are investigating this. I just wondered if there was a way i could see the status of my case or if i just have to wait for an unknown amount of time.

[Daniel0210]

@Jamo03 

So just to clarify ~ this was a mobile DPD we're set to deliver to you and they told you your mobile needed disposing not Sky? They should return it to Sky for them to decide that. 

[Jamo03]

Yup suspicious isnt it. I have obvs reported this to sky as i am left without my new device and i have a reference number for it im just wondering if there is a way to check or  if i just have to wait for sky to be in touch which could be awhile?

[Daniel0210]

@Jamo03 

You would need to initiate contact with Sky to see if they have any updates on your issue. Like you say it may take a while for DPD / Sky to investigate.