order cancelled

[Pedrofdz]

Hi, yesterday I ordered an iphone 17 air with a sin card plan as well, I paid the €144 euros I was asked and I received a mail confirming my phone would be delivered tomorrow, however today I just got an mail confirming a cancellation of the product which I didn't ask for, and I don't know why it got cancelled if I had already paid, and I would like to know as well what's gonna happen with the money I already paid

thanks 

[Daniel0210]

@Pedrofdz 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.