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Discussion topic: one time passcodes not being received

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This message was authored by: Scf76

Message posted on ‎11 Aug 2026 02:03 PM

one time passcodes not being received

Since swapping from EE I have not been able to get one time passcodes via text. I seem to have exhausted the suggestions on line with parental controls, new network setting request etc. So looking for some additional help...

 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎11 Aug 2026 03:59 PM

Re: one time passcodes not being received

Posted by a Superuser, not a Sky employee. Find out more

Hi @Scf76  you will need to call sky on 150 so they can investigate for you. 

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This message was authored by: caesarome

Message posted on ‎11 Aug 2026 05:50 PM

Re: one time passcodes not being received

Posted by a Superuser, not a Sky employee. Find out more

@Scf76 

A few things to try:

 

Check your phone isn't blocking unknown numbers. Go to Settings > Messages > Unknown & Spam > Filter Unknown Senders > Turn off.

If you use message filters on iPhone, make sure all messages are visible. Go to iMessage > Filters > Change to All Messages.

Turn off any VPNs.

Check the spam folder of your messaging app for these texts.

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