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Discussion topic: not sure whats wrong

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This message was authored by: ellie216

not sure whats wrong

I got a new IPhone 17e, i transferred my sim card from my old IPhone 13 to this new phone, everything worked thankfully, however i then went out to do a bit of shopping to find out my mobile data wasnt working, it was on and i checked everything, i couldn't message or call anyone. the next day i went out again, it still didnt work, so when i arrived home i was looking into whats wrong, however i didnt find anything useful, i converted my sim card into an esim thinking it would work it still isnt, i searched again, ive tried everything but nothings working. i need help quickly 

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This message was authored by: ellie216

Re: not sure whats wrong

please someone help me

This message was authored by: caesarome

Re: not sure whats wrong

Posted by a Superuser, not a Sky employee. Find out more

@ellie216 

When you are out and about do you have mobile data turned on ?

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This message was authored by: ellie216

Re: not sure whats wrong

yes i do but it still doesn't work

This message was authored by: caesarome

Re: not sure whats wrong

Posted by a Superuser, not a Sky employee. Find out more

@ellie216 

Is it only working when you are at home or does it no work here either ?

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Re: not sure whats wrong

i dont think it works at home as whenever i turn wifi off with data still on, nothing works again

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