my sky account was deleted a few days after i took out a contract

[ryanbates005]

i need help here, i recently made a sky account and took out a new phone contract, i received my phone and activated the sim and everything is well, but i received an email saying that my sky id had been deleted, what do i do, what will happen now, what do i need to do to get it back because i need it to see my bills and data usage

[63johnw]

Hi @ryanbates005  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @ryanbates005 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.