mixed up the order

[Anonymous]

Good evening
help me please
I accidentally chose the wrong product I wanted
I chose iPhone 16 pro
instead of iPhone 16 pro max
how can I fix this?

[Daniel0210]

@Anonymous 

You need to call Sky and cancel the original order. Making an alternative order will result in further credit checks.,

[Anonymous]

Is it possible to write to them somehow?
I don't speak English
I'm from Ukraine
please help

[Daniel0210]

@Anonymous 

You need to call so Sky can verify your identity 

[Anonymous]

please give me your number
and when can I call?

[Daniel0210]

@Anonymous 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.