late payment

[Anonymous]

i would like to discuss paying my bill on the 6th of march as that is when i get paid 

[63johnw]

Hi @Anonymous  you can't talk to anyone about paying your bill here as it's not sky CS. If you do t pay your bill on your due date then you may have your services restricted. It's an automated process and can't be stopped. Sky don't accept promises to pay, no matter what CS may say. If you have a direct debit set up and you miss your payment date, then normally Sky try again 10 days later. 

[Daniel0210]

@Anonymous 
The billing process described below applies to all customers…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass