krzysztof

[krtzy]

How long do I have to wait for the sim card and phone? It's been four weeks and no information.

[Daniel0210]

@krtzy 
The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into the timescales.

If you've ordered anything iphone 16 related it's likely to be longer. 

[caesarome]

These are sent by Royal Mail so 2-3 days (exclusing the weekend) so if the address is correct on your account then you could try ordering a replacement sim to see if that helps so if this link doesn't work:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

If you can't then will have to contact Sky, perhaps via social media as there are links at bottom to their sites.