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This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

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This message was authored by: cath7112

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Still no update from mine silver pro max 256gb ordered 13th anyone had an update who's ordered the same I've had no messages nothing 

This message was authored by: BazBeattie

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

You couldn't write it 😂😂 

IMG_2667.png

This message was authored by: Shea89

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Still awaiting my 17pm i ordered on 12th. Phoned this morning and was told it would be delivered tomorrow. Lets hope so 

This message was authored by: mattandkris

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@Shea89 ive been told the same that it will be delivered tomoreow but so far got no contact at all. 

This message was authored by: Shea89

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Yeah, i've not had any messages from Sky or DPD, no tracking number or anything. Very poor communication from them

This message was authored by: JKJ84

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Mine just delivered by DPD🥹

 

This message was authored by: BazBeattie

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Spoke too soon just got a second dpd email looks like they're starting to send out

This message was authored by: gazza301

iphone 17

I ordered my new iphone 17 pro on saturday how long does stock take to arrive as i've done it on a swap and have been told i have 14 something days to complete it? i have no new update on the delivery

This message was authored by: LO2402

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@BazBeattie oo mine looks the same as your screenshot. Has the one you ordered on 12th been dispatched now? 

This message was authored by: mattandkris

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@JKJ84 what time did you get the updates from dpd the day before.

This message was authored by: Bl91

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Just spoken with a lovely lady on the help number - she's advised that the silver PM are indeed on back order and they're yet to receive stock but this is expected over the next week and said she's passed my details over to the order team to ensure it's in the first batch (which I question as I think some have already been sent out in this model)

 

frustrating, yes, given the fact that the original date wasn't given correctly but I can absolutely sympathise for them as it sounds like they're getting a lot of abuse about it all but hopefully it looks like some more delivery dates are filtering through now, so fingers crossed for us all still waiting!

 

ordered; PM in silver 256gb

when; 12th at 1.20pm

 

message in app saying 4th October but no other updates other than that..

This message was authored by: BazBeattie

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

IMG_2668.png

@LO2402 both now are the same

This message was authored by: Jayvee123

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Although I had initially asked to cancel and as I was so insistent they said they could happily do this - My 256gb Silver Pro max arrived today.

So although it wasn't cancelled (even though they said it could be and was), at least I have it now.

I was half thinking of refusing delivery - however in the end I've had enough and I have the phone now.

Tried to speak to someone in complaints re: compensation on the online chat - as I was initially offered £10 for the hassle of taking a day off last week as well as the drop in trade in value with a 3rd party - I had a reference number to give them, but now, all they have said is the following:

"I completely understand your concern, and I truly appreciate you bringing this to our attention. Please rest assured, I’ll raise a concern on your behalf regarding this matter to ensure it’s looked into properly. I hope this helps?"

Then the conversation ended....

Oh well...anyone have any details of compensation just so I can have some ammo to go back with - when i've got the energy?

This message was authored by: JKJ84

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Yesterday morning 07.45 AM

This message was authored by: Bl91

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Whilst I don't have an answer to your question, can I ask when you ordered? As stated in my last post I was told that these were on back order so now that goes against what they just told me 😂

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