Apple iPhone 18 Pro, iPhone 18 Pro Max, and iPhone Duo on Sky Mobile

[Edd14]

Is it cancelled in the app? I cancelled a few hours ago but still showing coming soon

[JaneK16]

I also got the text off sky to remind me to activate the sim. Hopefully you're right and it's good news about getting our phones soon! 

[Santoshgautam]

I mistakely ordered 18 pro I want to cancel it and want to order 18 pro max

[Daniel0210]

@Santoshgautam 

You will need to call Sky to do that. By ordering a different device you may be subject to further credit checks. 

[Umar_seyaam]

yes it might be delayed till oct thats what i have heard so far from my friends cz they have been buying from sky for 2 years.

[Helzbelz007]

Hiya...just out of interest have u activated the eSIM? I'm new to sky mobile but don't want to activate it yet as I'm presuming once I activate the sim I then will have to start paying the contact. But I've luckily not cancelled my current one with O2 yet (which is a relief as didn't get it delivered yesterday) as I didn't want to be paying for 2 contracts. I was wondering if mine might be delayed because I hadn't activated it 

[JaneK16]

I haven't activated the sim as it won't let me in the app and assume it's because I don't have the phone yet. So I don't think not activating is why it's been delayed 

[Edd14]

I did it via live chat. First agent didn't do it. Second one actually did as I asked. 

[Ellis+Ellis]

Has anyone actually received the new Apple phone from Sky yet , Sky are always the last to dispatch new products this will be the last new order I will be placing with them .....

[TJ112]

I ordered the iPhone 18 pro max on Saturday when it was released and I got an email to sign my credit agreement but when I click on the link it goes to my account and doesn't say I need to sign anything. I have to sign it by 27th September and I don't want sky to cancel the order. And I've been checking my tracker for the order and it hasn't updated with an estimation date. Any help or advice is appreciated. 

[caesarome]

@TJ112 

The link should take you to your credit agreement which you do need to sign because until you do this your order will not be processed.

Click the button on this page as it should take you to it to sign it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

If it does then make sure the email address on your Sky account is the same as the email address they send the key facts and order confirmation to, so if it isn't change the email address on your account to this one.