I’m extremely disappointed with the service I’ve received from Sky.
I ordered my iPhone on 1 July and was told the back-order would only be 1–2 weeks. It has now been over two weeks, and I still haven’t received my phone or been given a clear update on when I can expect it.
To make matters more frustrating, I checked online and it briefly showed “in stock” two days ago, only to change back to “1-2 weeks” again with no explanation. This is incredibly confusing and gives me no confidence that my order is actually progressing.
I also don’t believe a credit check can reasonably be used as the explanation at this stage. Credit checks are normally completed very quickly, so after more than two weeks, that simply doesn’t seem like a valid reason for the delay.
I feel it’s unfair to advertise an estimated delivery time of 1–2 weeks if Sky cannot realistically meet that timeframe. Customers make purchasing decisions based on those estimates, so when they aren’t accurate, it feels misleading and creates a very poor customer experience.
This is my first experience as a Sky Mobile customer, and unfortunately it has left a very negative impression. My current phone is broken, which is why I ordered a new one in the first place, and I’ve now been left waiting far longer than I was led to expect, with very little communication throughout the process.
I would appreciate an honest update on my order, including a realistic dispatch date rather than another generic back-order message. Just wondering if anyone else had a similar experience and could let me know how long there's took to be delivered as it's getting quite frustrating. Contacting sky is a waste of time keep blaming it on suppliers.
